Your privacy matters to us. This policy explains exactly what personal data nustarplay collects, why we collect it, how we use it, and the rights you have as a player on our platform.
Six core principles that guide how nustarplay handles your personal information
nustarplay collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with Philippine regulatory requirements. We do not collect data for its own sake — every data point has a defined purpose.
All personal data stored by nustarplay is protected using industry-standard encryption at rest and in transit. Access to player data is restricted to authorised personnel only, and our systems are regularly audited for security vulnerabilities.
nustarplay does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours. We share it only where legally required or where necessary to deliver the services you have requested.
We tell you upfront what data we collect and why. This Privacy Policy is written in plain language so that every Filipino player can understand exactly how their information is being used — no hidden clauses, no vague language.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data. nustarplay provides straightforward processes to exercise these rights without unnecessary barriers.
nustarplay retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. When data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.
Important: This Privacy Policy applies to all personal data collected by nustarplay through the nustarplay.org website and associated services. By registering an account or using the platform, you acknowledge that you have read and understood this policy. This policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations.
nustarplay ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use the nustarplay online gaming platform. This Privacy Policy describes how nustarplay collects, uses, stores, shares, and protects personal information in connection with the services offered at nustarplay.org.
This policy applies to all registered players, visitors to the nustarplay website, and any individual whose personal data is processed by nustarplay in connection with the provision of its services. It should be read alongside our Terms & Conditions, which govern the overall use of the nustarplay platform.
nustarplay takes its obligations under the Philippine Data Privacy Act of 2012 seriously. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this policy and applicable data protection law. Contact details for our DPO are provided in Section 14 of this policy.
nustarplay collects the following categories of personal data:
nustarplay collects personal data through the following means:
nustarplay processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and account data |
| Age and identity verification (KYC) | Identity data, government ID, date of birth |
| Processing deposits and withdrawals | Financial data, identity data |
| Anti-money laundering (AML) compliance | Financial data, transaction history, source of funds |
| Fraud prevention and platform security | Technical data, gaming data, financial data |
| Providing customer support | Identity, contact, account, and gaming data |
| Responsible gaming monitoring | Gaming data, account data, responsible gaming settings |
| Sending service communications | Contact data (email, mobile number) |
| Platform analytics and improvement | Technical and usage data (anonymised where possible) |
| Regulatory reporting to PAGCOR | Identity, financial, and gaming data as required |
nustarplay processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
nustarplay does not sell your personal data. We share personal data only in the following circumstances:
nustarplay engages third-party service providers to assist in delivering its services, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and cloud infrastructure providers. These providers are contractually bound to process your data only on nustarplay's instructions and in accordance with applicable data protection law.
nustarplay may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law or regulatory directive.
nustarplay may disclose personal data where required by a court order, subpoena, or other legal process, or where necessary to protect the rights, property, or safety of nustarplay, its players, or the public.
In the event of a merger, acquisition, or sale of all or part of nustarplay's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data following the transaction.
nustarplay uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies are used:
You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the nustarplay platform. nustarplay does not use third-party advertising cookies or share cookie data with advertising networks.
nustarplay retains personal data for the following periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML and regulatory compliance |
| Financial transaction records | 10 years from transaction date | Republic Act 9160 (AMLA) |
| Gaming and wagering history | 5 years from account closure | PAGCOR licensing requirements |
| Customer support records | 3 years from last interaction | Legitimate interests / dispute resolution |
| Technical and usage logs | 12 months on a rolling basis | Security and fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent documentation |
Upon expiry of the applicable retention period, nustarplay will securely delete or anonymise your personal data in accordance with its data disposal procedures.
nustarplay implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Security Notice: nustarplay will never ask for your password via email, live chat, or phone. If you receive any communication requesting your nustarplay login credentials, treat it as fraudulent and report it to our support team immediately.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nustarplay:
To exercise any of these rights, contact nustarplay's Data Protection Officer using the details in Section 14. nustarplay will respond to all data subject requests within 30 calendar days. Identity verification may be required before processing your request.
The nustarplay platform is strictly for persons aged 21 years and above. nustarplay does not knowingly collect personal data from individuals under the age of 21. If nustarplay becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all data will be deleted, and any funds held will be handled in accordance with applicable Philippine law.
If you are a parent or guardian and believe that a minor has registered on the nustarplay platform, please contact our support team immediately so that we can take appropriate action.
nustarplay primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or fraud prevention services — nustarplay ensures that appropriate safeguards are in place, including contractual data processing agreements that meet the standards required by the National Privacy Commission.
nustarplay will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or without implementing appropriate contractual safeguards.
nustarplay reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the nustarplay platform at least 7 days before taking effect.
The "Last Updated" date at the top of this policy indicates when the most recent revision was made. We encourage you to review this policy periodically. Your continued use of the nustarplay platform following the publication of any changes constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by nustarplay, please contact our Data Protection Officer:
Data Protection Officer — nustarplay
Email: [email protected]
Live Chat: Available 24/7 via the nustarplay platform
Response time: Within 30 calendar days of receipt
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information about your rights and the NPC's complaint process, visit the NPC's official channels.
For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page. For general platform questions, see our FAQ.
Your data is protected, your privacy is respected. Join thousands of Filipino players who trust nustarplay for a safe and exciting online gaming experience.
21+ Must be 21 or older to register. Please play responsibly.