Gaming should always be fun — never stressful. nustarplay is committed to giving every Filipino player the tools, information, and support they need to keep their gaming experience safe, enjoyable, and within their means.
nustarplay is strictly for players aged 21 and above. No exceptions.
At nustarplay, we believe that online gaming — whether it's live casino, slots, bingo, or tower games — is meant to be a form of entertainment, not a way to make money or escape from problems. For the vast majority of our players across Manila, Cebu, Davao, Quezon City, and Makati, gaming is exactly that: a fun pastime enjoyed responsibly.
But we also know that for some players, gaming can become a problem. That's why nustarplay has built a comprehensive responsible gaming framework that gives every player — from casual bingo fans to regular live casino players — the tools to stay in control. We take this seriously, and we want you to know that help is always available, no judgment, no hassle.
Our responsible gaming program is aligned with PAGCOR's player protection guidelines and the standards expected of licensed online gaming operators in the Philippines. If you ever feel that your gaming is getting out of hand, nustarplay's support team is available 24/7 to help you access the right tools.
nustarplay provides six built-in tools to help you manage your gaming activity. All tools are free, available 24/7, and can be activated by contacting our support team.
Set a maximum amount you can deposit into your nustarplay account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered immediately but increases take 7 days to take effect — giving you time to reconsider.
Set a maximum session duration so that nustarplay will notify you — or automatically log you out — after a defined period of continuous play. This is especially useful for players who lose track of time during live casino sessions or extended slot play. Available in 30-minute increments up to 8 hours.
Define the maximum amount in Philippine Peso (₱) that you are comfortable losing within a set period. Once your loss limit is reached, nustarplay will prevent further wagering until the period resets. This tool helps you stick to a gaming budget without relying on willpower alone.
Take a short break from nustarplay without permanently closing your account. Cooling-off periods are available from 24 hours up to 6 weeks. During a cooling-off period, you will not be able to log in, deposit, or wager. All pending withdrawals will still be processed normally.
If you feel you need a longer break, nustarplay's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. Self-exclusion requests are processed within 24 hours. Once active, the exclusion cannot be reversed during the minimum period — this is intentional, to give you real protection.
Opt out of all nustarplay promotional communications — including bonus offers, free spin notifications, and tournament invitations — at any time. This is separate from self-exclusion and can be useful for players who want to continue playing but find promotional messages triggering or distracting.
How to activate these tools: Contact the nustarplay support team via live chat, available 24 hours a day, 7 days a week. All responsible gaming tools are free of charge and can be set up in minutes. Our support team will never try to talk you out of using them.
Problem gambling can develop gradually — it doesn't always look like what you see in movies. Many Filipino players who develop a gambling problem are otherwise responsible, hardworking people. The key is recognising the early warning signs before things escalate.
Ask yourself honestly: is gaming still something you enjoy, or has it started to feel like something you need? If any of the signs on the right sound familiar, it may be time to use one of nustarplay's responsible gaming tools or seek outside support.
Remember: Recognising a problem is the first and most important step. There is no shame in asking for help — nustarplay's support team is here for you, and so are the resources listed below.
Answer these questions honestly. If you answer "yes" to two or more, we encourage you to use nustarplay's responsible gaming tools or reach out to our support team.
Two or more "yes" answers? Please consider activating a deposit limit, cooling-off period, or self-exclusion on your nustarplay account. Our support team is available 24/7 via live chat and will help you set up the right tool without any pressure or judgment.
Self-exclusion is one of the most effective tools available to players who feel their gaming is becoming a problem. nustarplay makes the process straightforward and judgment-free. Once your self-exclusion is active, it cannot be reversed during the minimum exclusion period — this is by design, to give you genuine protection when you need it most.
Self-exclusion periods at nustarplay start at a minimum of 6 months and can be set to permanent. During the exclusion period, your account will be fully suspended, you will not receive any marketing communications, and any remaining balance will be returned to you via your registered GCash, PayMaya, or bank account.
Processing time: Self-exclusion requests submitted via live chat are processed within 24 hours. You will receive a confirmation via your registered email address once the exclusion is active.
Access your account via the nustarplay Login page. If you are unable to log in, our support team can process your self-exclusion request after verifying your identity.
Click the live chat icon on any nustarplay page. Our support agents are available 24 hours a day, 7 days a week, including Philippine public holidays.
Tell the agent you want to self-exclude and specify your preferred period: 6 months, 1 year, 2 years, 5 years, or permanent. The agent will confirm the details and process your request.
Within 24 hours, you will receive a confirmation email to your registered address confirming that your self-exclusion is active. Your account will be suspended and your balance returned.
Self-exclusion from nustarplay is a strong first step. For additional support, consider reaching out to a professional counselling service or PAGCOR's responsible gaming resources during your exclusion period.
nustarplay encourages players who need additional support to reach out to professional organisations. Help is available across the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR provides player protection guidelines and resources for Filipino players who need support with problem gambling.
Licensed counsellors and psychologists across Metro Manila, Cebu, Davao, and other major Philippine cities can provide confidential support for problem gambling. The Department of Health (DOH) can refer you to accredited mental health professionals in your area.
Our dedicated responsible gaming support team is available 24/7 via live chat. Whether you want to set a deposit limit, take a cooling-off break, or discuss self-exclusion, our team will assist you promptly and without judgment. Your wellbeing always comes first.
PAGCOR Alignment: nustarplay operates in alignment with PAGCOR's responsible gaming framework for online gaming operators in the Philippines. Our responsible gaming tools and policies are designed to meet and exceed the player protection standards set by PAGCOR for licensed online gaming platforms.
nustarplay's responsible gaming commitment is not just a policy document — it is a set of active practices that shape how we operate every day. Here is what we pledge to every player on our platform:
Gaming is more fun when you're in control. Explore nustarplay's full game library — slots, live casino, bingo, and more — with the confidence that our responsible gaming tools have your back.
21+ Must be 21 or older to register and play. Please game responsibly.